Refund policy

No Return Policy

• At FITSO Life, all our products are food items and are prepared with strict quality and hygiene standards.
• For this reason, we do not accept returns once the product is delivered.

Replacements (If Something goes wrong)

• We’ve got you covered in case of genuine issues.

Replacement is applicable only if:

• Product is damaged during delivery
• Wrong product is delivered
• Package is tampered

To request a replacement:

• Raise a request within 24 hours of delivery
• Share a clear unboxing video as proof
• Without valid proof, we may not be able to process the request.

Refund Policy

• Approval: Once your return is approved, we process the refund within 3–5 business days.
• Credit Timeline: The funds will appear in your original mode of payment within 7–10 business days, depending on your bank or payment provider.

Order Cancellation

• Orders can be cancelled within 12 hours of placing the order
• Once the order is shipped, cancellation is not possible

Order Cancellation by FITSO Life

• We may cancel an order in cases such as:
  • Product unavailable
  • Payment issues
  • Suspicious or fraudulent activity
• If payment has been made, it will be fully refunded.

Important Notes

• No returns on opened or used products
• Replacement requests without proof will not be accepted
• Taste preference or personal liking is not a valid reason for replacement
• Product images & packaging are subject to representation, actual product image & packaging may vary

7. Replacement delivery

• Replaced product will be delivered with in 3-7 days